AvaCare provides compassionate, reliable wheelchair transportation for medical appointments and beyond. Proudly serving Clinton, Essex, and Franklin Counties from our home base in Plattsburgh, NY.
At Ava Care, we understand that getting to your medical appointment shouldn't be a source of stress. Our non-emergency medical transportation service is built around one simple promise: we'll treat every passenger with the dignity, patience, and care they deserve.
We proudly serve individuals who use wheelchairs and mobility devices, providing safe, comfortable rides to medical appointments, dialysis, therapy, and more.
Professional lift systems, securing equipment, and spacious interiors designed for your comfort and safety.
Door-to-door assistance and friendly care every step of the journey.
Count on Ava Care to arrive when we say we will, every single time.
We work with major providers and Medicaid to make transportation accessible for everyone.
From scheduling to arrival, our process is designed to be seamless and stress-free for patients and families.
Call, text, or submit a request online. We'll confirm availability and gather your appointment details.
You'll receive a confirmation with your driver's name, vehicle info, and estimated pickup time.
Your driver arrives at your door at the scheduled time, ready to assist you comfortably to the vehicle.
We escort you to your appointment and coordinate your return ride so you're never left waiting.
Counties served
Ava Care was founded on a simple belief — that everyone deserves access to safe, dignified, and reliable transportation, regardless of their mobility needs.
Based in Plattsburgh, NY, we specialize in non-emergency medical transportation (NEMT) for individuals who use wheelchairs and mobility devices across Clinton, Essex, and Franklin Counties. From routine doctor's visits to dialysis treatments and therapy sessions, we're here to make sure nothing stands between you and the care you need.
Our vehicles are purpose-equipped Ford Transit vans with professional lift systems, and our drivers are trained to do more than just drive — they're trained to care.
At Ava Care, every ride is personal. We take the time to get to know our passengers, because to us, you're never just a fare — you're family. We are proud to serve the North Country community and are committed to making medical transportation stress-free, affordable, and accessible for everyone.
Schedule a Ride"My mother needs dialysis three times a week. AvaCare has been an absolute blessing — always on time, always kind, and the drivers treat her with so much respect."
"After my knee surgery I couldn't drive for two months. AvaCare took me to every single physical therapy session without fail. I can't recommend them enough."
"As a senior living alone, getting to my appointments was stressful. Now I just call AvaCare. The driver always helps me to the door. It's changed my life."
Everything you need to know about riding with Ava Care. Can't find an answer? Contact us anytime.
NEMT is a transportation service for individuals who need a ride to medical appointments but do not require an ambulance. This includes doctor visits, dialysis, therapy, and other routine medical trips.
Ava Care is based in Plattsburgh, NY, and proudly serves Clinton, Essex, and Franklin Counties. Contact us if you're unsure whether your location falls within our service area.
Yes! Our Ford Transit vehicles are equipped with professional lift systems and can safely accommodate manual wheelchairs, power wheelchairs, and scooters.
Yes, we proudly accept Medicaid and most major insurance plans. Contact us with your insurance details, and we'll verify your coverage.
We recommend booking 24–48 hours in advance. However, we do our best to accommodate same-day requests, subject to availability.
Absolutely. Our drivers provide door-to-door assistance, helping you from your home entrance all the way to your appointment check-in and back.
Please contact us as soon as possible if you need to cancel or reschedule. We ask for at least a few hours' notice when possible so we can serve other passengers in need.
At Ava Care, our drivers are the heart of everything we do. We're looking for compassionate, dependable individuals who want to make a real impact in their community — one ride at a time.
We're proud to build a team of caring professionals who treat every passenger like family. If you're a licensed driver with a passion for helping others, we'd love to hear from you.
We're actively seeking drivers to join our growing team in the Plattsburgh, NY area and across Clinton, Essex, and Franklin Counties.
Fill out the form below and attach your resume. We'll be in touch soon!
Don't let transportation be a barrier to your health. Reach out to our friendly team today, and we'll get you scheduled quickly and hassle-free.